Complaints Procedure

Introduction

If you are dissatisfied with the service we have provided then you have the right to complain. The Legal Ombudsman service is ultimately responsible for ensuring that complaints are dealt with appropriately.

However, before you contact the Legal Ombudsman you must first register an official complaint with us.

How to make a complaint

Before making a formal complaint, we would ask you to read our Complaints Procedure which details the steps you need to take when submitting a complaint and the steps we will take when dealing with your complaint.

When you have read the Complaints Procedure, please email your complaint to complaints@cullimoredutton.co.uk. Or alternatively you may wish to contact us by post, Cullimore Dutton Solicitors Ltd, 27 Newgate Street, Chester CH1 1DE.