General FAQs
You will no doubt have a few questions about the advice and support our team offers as well as the processes involved before you decide to instruct your Solicitor.
We have captured some of the questions which we are frequently asked below. Remember all our teams also offer a free initial consultation.
What type of legal and financial services do you offer?
All the services we offer are detailed by department in the “Clients” section of this website.
Why do you offer financial services alongside legal services?
We believe that by offering pensions and investment advice alongside our legal services provides our clients with a better service.
The legal services we offer are intrinsically linked to our financial services, be they divorce and pensions, or inheritance and investments. We truly believe that offering this range of services enable us to be a one stop shop for our clients personal and financial requirements.
Will it cost me to have an initial consultation?
No, we offer a free initial consultation to all our new clients; across all our departments, this will likely be via a phone or video call. During this consultation we will establish what it is you need our help and advice with and if we are able to support you. You will get an insight into our business and an idea of costs which will help you decide if you wish to instruct us.
How much do your services cost?
Some of our services are offered with a fixed fee, others are charged on a time served basis dependant on what it is you need our support with. We will always provide you with an estimate on costs before we start any work and will keep you updated on costs as your matter progresses.
For further information on our fees visit the Pricing section of this website.
How do I know that you are reputable and that I can trust you to provide me with the best service and advice?
Our teams and services are regularly assessed and regulated by the following bodies:
Our legal services are authorised and regulated by the Solicitors Regulation Authority (SRA) Registered No. 623715. You can review our SRA verification by clicking on the SRA logo on our home page. Our financial services are authorised and regulated by the Financial Conduct Authority (Registered No. 726090).
In addition, we are Lexcel accredited for our “Excellence in legal practice management and client care.” Lexcel is the Law Society’s legal practice quality mark for client care, compliance & practice management.
We are also the only LawNet approved firm locally, accredited for our commitment to delivering excellent service, based on a real understanding of what clients want. Being awarded Lexcel demonstrates our commitment to the highest standards of client care and excellence in the services we offer.
There is also an array of client quotes displayed across our website and we have online reviews available to view on Google.
Where are you based?
Our offices are just a couple of minutes’ walk from Chester City Centre. Our address is 27 Newgate Street, Chester CH1 1DE
Do you have client parking?
We are not able to offer client parking, however there are several car parks within a couple of minutes walk of our offices.
Do you do off-site visits?
In certain circumstances we may be able to offer an off-site visit, if you require such an appointment you will need to discuss this with a member of our team.
How do I make an enquiry?
You can make an enquiry by completing this form and one of our team will contact you. You can also call our team on 01244 356 789 or email info@cullimoredutton.co.uk.
I’m not sure which department I need, how can I find this out?
If you are unsure of which department you require, simply make a general enquiry briefly detailing what it is you need support with and one of our team will contact you.
You can make an enquiry by completing this form, by calling our team on 01244 356 789 or by emailing info@cullimoredutton.co.uk.
What ID do I need to supply and why?
Before we can act for you, we need to confirm your identity as part of our anti-money laundering procedures, this is the same for all conveyancers.
To do this we require two forms of ID, one from each of list A and B below:
LIST A: PHOTOGRAPHIC ID
- Valid, signed full passport
- Valid UK or EEA photo-card driving licence
- Valid HM Forces identity card with photo
- Firearm and shotgun certificate
LIST B: CURRENT ADDRESS
- Valid UK driving licence (if not used from List A)
- Utility bill less than 3 months old
- Council tax bill for the current year
- Council rent book showing the rent paid for the last 3 months
- Mortgage statement issued for the full last year
- Bank/building society statement less than 3 months old
How do I make a complaint?
We are committed to providing a high-quality legal service.
We acknowledge that we may not always get it right so if something has gone wrong, including any issues you have regarding a bill or bills that we have sent you, we need you to tell us.
If you wish to make a complaint, please visit the complaints section of this website.
