Adapting our service to support our clients

2 April 2020

By Phil Wood, Marketing Manager

Now that we are roughly two weeks into the Coronavirus lockdown, we wanted to share this brief update of how we have adapted our service, ensuring that we continue to help, support and advise our clients. 

Our team have adjusted well to working remotely and can access our systems securely. We had made preparations in advance of the lockdown and our contingency
plans were swiftly implemented, ensuring a smooth transition.

As solicitors and financial advisors, we value and enjoy providing our specialist advice on a one-to-one basis. We have ensured that our clients can still
have face-to-face contact with our team by hosting consultations on FaceTime, WhatsApp video and Skype. If you would like us to arrange a face-to-face
catch up for you, please get in touch using the contact details below.

We have a small team based at HQ which has enabled us to continue to receive and deal with postal enquiries, take card payments and administer requests
for legal documentation such as Wills and property deeds. We have also introduced a new system for Will signings ensuring that social distancing is
observed. Additionally, we have adapted our procedures for receiving and certifying client identification, enabling us to take on new clients without
them having to attend our office.


Supporting our NHS Heroes 

As a nation we are proud of the dedicated work of our NHS staff. Our business has sought to support them over recent weeks by offering fee free mortgage
and equity release advice and out of hours appointments for Will writing and Will updates, enabling them to arrange appointments which fit around their
work patterns. 

Going forward we can now offer out of hours consultations to all clients across all departments, if you would like us to arrange an out of hours appointment
for you, please get in touch. 

If there is anything that we can help you with or if you wish to discuss any legal or financial matters with one of our team, please get in touch on: 01244 356 789 or email

For regular updates, please continue to follow our social media channels on Facebook and Twitter as well as this website.